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Your Privacy Matters

Upfront. We know your personal information is yours – including anything we might learn while you are on our site - and not ours or anyone else’s. We don’t, and won’t, sell or distribute your information in any form. Not even as abstracted & anonymous data. We do, where necessary, collect and retain certain information for future use so that the service & products we provide can be delivered.
Below is our privacy policy. It should answer most questions. At the bottom of this page is contact info for any additional question you might have.

What we collect & how we use it

We only collect information that you provide willingly. While you are not required to provide any information to view our site, there is some information that is required for us to provide products & services to you (like in order to ship you your order). They are:

Subscriptions require an account with a minimum of the following information: name, email, address, phone number, username, and password. We use this information solely for the purposes of providing to you our services and products. Additionally, we might also send emails or text-messages with updates to our products, services, and other occasional announcements where you have chosen to receive them.

For non-subscription holders, the minimum information required is name, email, username, and password.

Purchases of individual items do not require an account. Subscriptions do require an account.

If you make a purchase, we collect the following information: name, address, phone number, email address, billing information including credit card number and expiration date, as well as the names, addresses and phone numbers of gift recipients (if any). We use your name, address, phone number and billing/credit card information to process your order, including retaining that informations for subscriptions.

We use your email address and/or phone number for most communications with you, and to track delivery of your subscription or the items you bought. We may also use your email or phone number to send updates or other notifications regarding Deft Coffee, your account, or your shipments. You can opt out of these by logging into your account, or contacting us directly (contact information can be found here.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

​Visitor comments may be checked through an automated spam detection service.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Our site administrator can also see and edit that information.

How we might disclose your information

There are some instances where we do share information. Specifically, we do this in order to provide you with products or services that you have purchased from us. For instance:

We may share your information with third-party service providers in order to, uh, provide certain services related to your order such as processing transactions. We require that they adhere to our privacy policy as outlined here.

We may provide your information when we believe it is necessary to prevent fraud, or that criminal activity has occurred. That’s it.

USe of Cookies & other technology

We use cookies and third-party analytics to better understand how our site is being used, what is relevant, and to hold relevant information for the time you are visiting us.It is possible that our site will not recognize some Do Not Track Headers from you browser.

Updating, deleting, editing of your personal information

You have the right to change, edit, correct (of course) or delete any information that we maintain by logging into your account, or contacting us directly via phone or email for help.

Third-party services

For some services, we rely on third-party systems. For example, payment processing (Stripe, Amazon Pay, Pay Pal) and some shipping services (USPS) are provided by third parties. We only share the information required for them to provide their service(s), and on the condition that they adhere to Deft’s privacy policy when handling your information.

Security

NEED INFO HERE

How to get a hold of us

If you have any questions, concerns, you can contact us through the form below, via email at help@deft.cofffee, phone at (503) 702-1932 or snail mail at Deft Coffee Roasters, 2634 NE 24th Ave. Portland OR 97212.

This privacy policy was last updated on: August 23, 2019

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